Service

Wherever machines produced by holding "Gomselmash" worked, they everywhere are provided with high quality service. Our aim is to completely satisfy demands of our consumers. Resting on their opinion and offers, and also on world experience, we constantly improving our system of service, raising its development level.

Core principle – provide to the consumer possibility to use all complex of services directly at their place. Realizing this principle we have created wide network of dealer and technical centers of "Gomselmash"..

In all regions dealers make pre-sale preparation of machines before starting and give in the following to the consumers all complex of technical services for each sold machine during all operational term.

PRE-sale preparation

Before sales of technique to the consumer make its pre-sale preparation, check the machine runnability in accordance to the instruction manual, make instructing of machine operators on the rules of its operation, service and storage..

The technical centers of Gomselmash are fully equipped with documentation on the technical diagnostics of components and assemblies; all regulatory and technical documentation for pre‑sale preparation is available, as well as constant technical support by technical specialists of OJSC “Gomselmash”.

Changes and additions related to design features (or the use of various components) are promptly sent to the technical centers for review and familiarization by the specialists of the technical centers.

If you have any questions regarding the quality of the pre‑sale preparation, you can contact OJSC “Gomselmash” to get the necessary consultation using the phone numbers listed below.

Technical support service

Highly qualified specialists of each dealership make maintenance support of complex systems and aggregates of harvesters. For this end dealerships have everything needed: diagnostic tools, process equipment, machine tools, warranty spare parts kit.

During service maintenance, parts, assemblies and components that have become unusable are replaced exclusively with original spare parts.

The advantages of servicing at the official technical center of OJSC “Gomselmash”:

- compliance with the equipment manufacturer’s standards;

- availability of the necessary equipment: repair and diagnostic tools;

- technical center specialists who have been trained at OJSC “Gomselmash”;

- availability of mobile repair and diagnostic complexes;

- warehouses of warranty kits with original spare parts.

For service issues, you should contact the technical center that serves you; it will make a qualified decision as soon as possible. You can obtain information about technical centers ь  in the “Dealers” section..

In addition to the servicing technical center, you can contact the service department of OJSC “Gomselmash” using the following email addresses: service@gomselmash.by, utisop@gomselmash.by , or the following contact details:

If you have purchased a combine harvester manufactured by OJSC “Gomselmash” with a YaMZ engine, and you need engine repair, maintenance, or the purchase of components for engine maintenance, as well as any other information about the engine, you can contact the dealer network in your region using the contacts listed on the official website of PJSC “Avtodizel” (YaMZ) (https://www.ymzmotor.ru/dealers/).

You can select the parts yourself using the serial number, model, and engine production date on the website of the official online store of PJSC “Avtodizel” ymzmarket.ru. The online store guarantees the supply of only original spare parts in the shortest possible time, and clear and logical 3D catalogs will help you make a choice.

If you purchase a combine harvester manufactured by OJSC “Gomselmash” with a Weichai engine and you need engine repair, or if you need to purchase components for engine maintenance, or if you need any other information about the engine, you can contact us using the contacts listed on the official website weichairus.ru (https://weichairus.ru/servisnaya-podderzhka.html).

Postharvest inspection

Every year after harvesting our dealers conduct post-harvest inspection of the technical state of the warranty and non-warranty machines, conduct mechanics polls. This is determined the list of spare parts required for the machines preparation to the next harvest season. According to this list "Gomselmash" produces the necessary range of spare parts for dealerships. Therefore our technical support service everywhere maintains the machines "Gomselmash" in a state of high technical readiness.

This work makes it possible to:

- draw up a plan for repair work during the off‑season period, determine the priority and scope of the work;

- identify and eliminate malfunctions in a timely manner, which helps to avoid more serious breakdowns and reduce repair costs in the future;

- properly maintain and repair equipment in a timely manner, which contributes to extending the service life of the machine and adapters;

- by analyzing the identified malfunctions, it is possible to help the operating organization assess the efficiency of equipment use and develop recommendations for its further operation.

- to identify and eliminate defects that affect the safety of the technological process, which ultimately prevents accidents.

Thus, our technical and service support system ensures that the machines produced by OJSC “Gomselmash” are maintained in a state of high technical readiness everywhere, and, as a final result, increases the satisfaction of the end consumer with the equipment produced by OJSC “Gomselmash”; this is also an important factor for the successful operation of agricultural production by the operating organization.

Training

Training in the operation of agricultural machinery is not just a necessity, but an investment in the safety, efficiency, and durability of the equipment, as well as in the professional development of machine operators. High‑level qualifications of machine operators are one of the key factors enabling farms to achieve stable profits.

The importance of training lies in the following:

• Safety: modern agricultural machinery is becoming more technically complex and energy‑intensive, and its improper use can lead to serious injuries or even death. Training also helps machine operators understand the risks and comply with safety rules when operating machinery.
• Work efficiency: knowledge of the operating principles, proper operating modes, and the subtleties of managing machinery manufactured by OJSC “Gomselmash” enables a machine operator to complete work faster, more efficiently, and with lower consumption of fuel and other resources.
• Extending the service life of equipment: proper operation, timely maintenance, and detection of minor faults at an early stage of their occurrence significantly extend the service life of expensive, energy‑intensive equipment.
• Reducing repair costs: trained machine operators can independently carry out minor repairs and maintenance, and also contact service specialists in a timely manner if more serious problems, which ultimately helps to avoid costly repairs due to malfunctions.
• Mastering new technologies: agricultural machinery is constantly being improved; training enables machine operators to master new technologies used in the production of energy‑intensive machines, which increases productivity and work efficiency.

In accordance with the Resolution of the Council of Ministers of the Republic of Belarus dated December 30, 2022, No. 951 “On the disposal of self‑propelled machines and (or) trailers to them,” a collection point for self‑propelled machines that have lost their consumer properties has been established at OJSC “Gomselmash”.

The reception point is located at the following address: Republic of Belarus, 246004, Gomel, Shosseynaya Street, 41. The structural unit responsible for implementing the process is the Department of Technical and Service Maintenance of Products.